Refund Policy

We understand that plans can change, and we strive to accommodate our customers' needs. Please review our cancellation policy below to understand the terms and conditions for refunds:

Cancellation Requests Made 72 Hours Before the Visit Date:
- Customers can cancel their bookings up to 72 hours before the scheduled visit date.
- Refund: 100% of the booking amount will be refunded.
Cancellation Requests Made 48 Hours Before the Visit Date:
- Customers can cancel their bookings up to 48 hours before the scheduled visit date.
- Refund: 50% of the booking amount will be refunded.
Cancellation Requests Made from 24 Hours Before the Visit Date:
- Cancellations made within 24 hours of the scheduled visit date are non-refundable.
- Refund: No refund will be provided for cancellations made within this period.

Important Notes:

All cancellation requests must be submitted through our official channels (website, email, or customer service).
Refunds will be processed within 7-10 business days from the date of cancellation.
Any transaction fees or charges incurred during the booking process are non-refundable.
In case of any disputes, the decision of the management will be final.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.